Privacy policy

Introduction and Consent

This Privacy Policy outlines how SHRI KAMAL AGRO INDUSTRIES PRIVATE LTD and its affiliates (collectively “SHRI KAMAL AGRO INDUSTRIES PRIVATE LTD,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information and personal data through the website https://sikora.co.in/ (the "Platform"). Note that you may browse certain sections of the Platform without registering. We do not offer any product or service under this Platform outside India, and your personal data will be primarily stored and processed in India. By visiting this Platform, providing your information, or availing any product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions, and agree to be governed by the laws of India, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Data Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us. This includes, but is not limited to, information provided during sign-up/registering or using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and any information shared as proof of identity or address. Sensitive personal data, such as your bank account, credit/debit card, or other payment instrument information, or biometric information like facial features or physiological information, may be collected with your explicit consent, in accordance with applicable laws (to enable certain features when opted for). You always have the option to not provide information by choosing not to use a particular service or feature. We may also track your behavior, preferences, and other information you choose to provide, which is compiled and analyzed on an aggregated basis. We will also collect information related to your transactions on the Platform and on third-party business partner platforms. When a third-party business partner collects your personal data directly, you will be governed by their privacy policies. We are not responsible for their privacy practices. Important Safety Note: If you receive an email or call claiming to be SHRI KAMAL AGRO INDUSTRIES PRIVATE LTD seeking personal data like debit/credit card PIN or passwords, never provide it, and report it immediately to a law enforcement agency.

Data Usage

We use personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide you the ability to opt-out. We use your personal data to: assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis, and surveys; and as otherwise described at the time of collection. You understand that your access to certain products/services may be affected if permission is not provided to us.

Data Sharing and Disclosure

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to their services and products. These entities may market to you unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, service providers (including logistics and payment instrument issuers), and third-party reward programs. These disclosures may be required to provide you access to our services, comply with legal obligations, enforce our user agreement, facilitate marketing, and prevent/investigate fraudulent or illegal activities. We may also disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required by law or in the good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes. Disclosure may also occur to law enforcement or third-party rights owners to: enforce our Terms of Use or Privacy Policy; respond to claims that content violates third-party rights; or protect the rights, property, or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. We adhere to our security guidelines to protect your information and offer the use of a secure server when information is in our possession or you access your account. However, the transmission of information over the internet is not completely secure due to reasons beyond our control. By using the Platform, users accept the inherent security risks of data transmission over the internet, and users are responsible for protecting their login and password records.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings, which will result in losing all related information. You may also write to us for assistance. We may refuse or delay account deletion in the event of any pending grievance, claims, shipments, or other services. Once deleted, you will lose account access. We retain your personal data for a period no longer than required for the purpose it was collected or as required under applicable law. We may retain related data if necessary to prevent fraud or future abuse, for other legitimate purposes, or in an anonymized form for analytical and research purposes.

Your Rights and Consent

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose third-party personal data to us, you represent that you have the authority to do so. By providing your personal data, you consent to us (including our corporate entities, affiliates, partners, etc.) contacting you through SMS, instant messaging apps, call, and/or email for the purposes specified in this Privacy Policy. You have an option to withdraw your consent by writing to the Grievance Officer (contact information provided on the website) with the subject line “Withdrawal of consent for processing personal data.” We may verify such requests. Withdrawal of consent will not be retrospective and will be in accordance with applicable laws. If you withdraw consent for information we deem necessary, we reserve the right to restrict or deny the provision of related services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at tech.sikoratea@gmail.com or contact us at SHRI KAMAL AGRO INDUSTRIES PRIVATE LIMITED, 14"RAJ HOUSE", DHARM NARAYAN JI KA HATTA, PAOTA, JODHPUR, RAJASTHAN-342001